6+ years of experience in Customer Service, Customer Support, and Technical Support.
Experienced manager of the following CRM/Integration tools:
* Helpshift
* Zendesk
* Dixa
* iLog (AppleCare CRM tool)
* Freshdesk
* Hubspot
Versed in Office 365
Experienced user of data analysis platforms, such as:
* Sisense for cloud data teams (Former Periscope Data)
* Power BI
Technician knowledge of the systems:
* iOS, * MacOS, and * WatchOS