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Skills

  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Customer Service
  • Freshdesk
  • Mac OS
  • Order Processing
  • Salesforce
  • Technical Support
  • Telephone Support
  • Zendesk

Services

  • Customer Support Expert

    $15/hr Starting at $2K Ongoing

    Dedicated Resource

    6+ years of experience in Customer Service, Customer Support, and Technical Support. Experienced manager of the following CRM/Integration tools: * Helpshift * Zendesk * Dixa * iLog (AppleCare CRM tool)...

    Client AdministrationClient AssessmentClient ContactClient Issue ResolutionClient Orientation

About

6+ years of experience in Customer Service, Customer Support, and Technical Support.

Experienced manager of the following CRM/Integration tools:
* Helpshift
* Zendesk
* Dixa
* iLog (AppleCare CRM tool)
* Freshdesk
* Hubspot

Versed in Office 365

Experienced user of data analysis platforms, such as:
* Sisense for cloud data teams (Former Periscope Data)
* Power BI

Technician knowledge of the systems:
* iOS, * MacOS, and * WatchOS

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