Seasoned IT Support and Escalation Specialist with 7+ years of expertise in managing Microsoft 365 support operations and delivering high-level technical assistance to enterprise clients. Proven ability to collaborate with C‑suite stakeholders and Microsoft Engineering teams to resolve complex Exchange, SharePoint, and Teams issues efficiently. Strong track record in troubleshooting, ticket resolution, and delivering solutions that improve customer satisfaction and operational continuity. Skilled communicator and technically adept, with a focus on delivering structured, impactful outcomes.