Strategic Microsoft 365 Escalation Specialist | Driving Fast, Reliable Resolutions

With over 7 years of experience in Microsoft 365 technical support, I specialize in managing critical escalations for enterprise clients—particularly within Exchange Online, SharePoint, and Teams environments. At Accenture, I served as a Senior Analyst and Premier Support Engineer, collaborating with senior stakeholders and Microsoft Engineering to efficiently resolve high-impact cases. Previously, I supported internal clients at NTT DATA Philippines as a Desk Consultant, applying technical expertise across hardware, software, and workflow systems.

My core strengths lie in root cause analysis, stakeholder engagement, and support process optimization. I’m actively increasing my proficiency in PowerShell scripting, Azure automation, and escalation frameworks to deliver faster, scalable solutions. Now, I aim to transition into team leadership or escalation management roles that emphasize mentorship and strategic support delivery.

Work Terms

8hrs/Day- 2 Days off - Prefer Sat and Sun- Can work Day shift or night shift depending on your work hours.