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Programming & Development

Customer Support/LOGO DESIGN/AD POSTING

Hi my name is Shailendra Kushwaha, and I am from India. I am a Computer Science graduate. I am a Technologist at Brain, Writer at Heart and Interpreneur by Choice. Creativity is one of the most powerful aspects behind the existence of the world and I am passionate to implement creativity in its best form. A multi talented rock star in customer service industry focusing on 100% customer satisfaction . Have worked in International BPO for clients from USA, Australia, UK & Canada, Dubai, Ireland for more than 5 years. Have worked for international companies including Tata Consultancy Services, Convergys, Limtex Infotech, iYogi etc. Good communication skills, with ability to handle the client requirements with ease. Well verse with the recently invented gadgets and new technology. Experience of working with safe and secure working grounds. Team player with good interpersonal skills. Ability to handle the project alone in the absence of the supervisor and the guide. Punctual and hard-working. Tendency to complete the target in time. Below are my key responsibility area in my past projects : -Interacting with customers from almost 10 countries over the globe including (USA, UK, Australia, Canada, Ireland, and Dubai) via email and call. -Customer Service offering telephone technical help and support Evaluate information to identify fault and assess appropriate solutions and next course of action. -Taking inbound Calls and resolving queries for customers over the phone as well as remote. -Troubleshooting issues related to Laptops, Desktops, Printers, Configuring modems, Routers etc. -Ensuring proper satisfaction to the customer and at the same time generating revenue for the organization by making sale on the same call. -Identify improvements in operational processes and recommend change if necessary Supporting other branches from time to tim

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$10/hr Ongoing

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Hi my name is Shailendra Kushwaha, and I am from India. I am a Computer Science graduate. I am a Technologist at Brain, Writer at Heart and Interpreneur by Choice. Creativity is one of the most powerful aspects behind the existence of the world and I am passionate to implement creativity in its best form. A multi talented rock star in customer service industry focusing on 100% customer satisfaction . Have worked in International BPO for clients from USA, Australia, UK & Canada, Dubai, Ireland for more than 5 years. Have worked for international companies including Tata Consultancy Services, Convergys, Limtex Infotech, iYogi etc. Good communication skills, with ability to handle the client requirements with ease. Well verse with the recently invented gadgets and new technology. Experience of working with safe and secure working grounds. Team player with good interpersonal skills. Ability to handle the project alone in the absence of the supervisor and the guide. Punctual and hard-working. Tendency to complete the target in time. Below are my key responsibility area in my past projects : -Interacting with customers from almost 10 countries over the globe including (USA, UK, Australia, Canada, Ireland, and Dubai) via email and call. -Customer Service offering telephone technical help and support Evaluate information to identify fault and assess appropriate solutions and next course of action. -Taking inbound Calls and resolving queries for customers over the phone as well as remote. -Troubleshooting issues related to Laptops, Desktops, Printers, Configuring modems, Routers etc. -Ensuring proper satisfaction to the customer and at the same time generating revenue for the organization by making sale on the same call. -Identify improvements in operational processes and recommend change if necessary Supporting other branches from time to tim

Skills & Expertise

Ad PostingBPOClient RequirementsCommunication SkillsComputer ScienceCustomer SatisfactionCustomer ServiceCustomer SupportDesignEmailInternationalInterpersonal SkillsLogo DesignRoutersScienceTroubleshooting

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