Here are some of the tasks I have completed in the last two years. 

*Provided fast and friendly customer support, attending to 90 customers daily via chat and email.

*Built and maintained rapport with customers to become a trusted advisor and followed up with the courier and vendors to ensure the safe delivery of what they ordered.

*Quickly assessed customer needs and proactively provided business solutions to those needs.

*Provided superior customer service while handling inbound order placement calls and product inquiries.

*Maintained transparent lines of communication for customers about the status of orders and post-order issues.

*Provided expert insight on the benefits of their membership and account in general.

*Help train new agents who join the account. Educating them on how to handle emails and chat support.