Hi, dear hiring manager!
Firstly, thank you for checking my profile.
With over 3 years of experience in customer service and support in the iGaming industry, I am confident in my ability to provide exceptional service to every online casino player. Among European languages, I only can speak and write the English language fluently. On top of that, I can use Google translator and other automated translators and provide the necessary support to every client and solve every possible issue that might arise
Although, I did my graduation from overseas in the field of Accounting and Finance. For this reason, I do not have any educational degree in customer service management but I have vast experience in this field.
My skill includes:
# Support new and existing clients via live chat, email, and social media platforms.
# Track and report deposit/withdrawal issues.
# Follow company policies and guidelines provided by the management team.
# Resolve bonus-related issues.
# KYC verification.
# Coordinate with the technical team in order to solve technical issues.
# Maintain communication with different departments.
# Record keeping task (Manual account verification / Blocked users / Bonus sheet / Daily routine and EOS Etc.)
Software expertise:
Zoho One (CRM), Zadarma (Virtual Phone). Slack, Kolab Now, Intercom, Chatwoot, Teamwork, Social media platforms, Microsoft Office, Google Word, spreadsheet ETC. However, I am very open-minded and always willing to learn new things!
I am very excited about the opportunity to bring my expertise to your team and ensure your customers receive the highest level of support. I look forward to the opportunity to discuss my qualifications further.
Sincerely,
Md Alamin Gazi