Professional Summary
Dedicated customer support professional with 15+ years of experience in finance and client service,
issue resolution, and stakeholder engagement. Skilled in managing healthcare finance clients,
resolving inquiries, and ensuring customer satisfaction. Adept at remote communication tools
(Zoom, Teams, Slack) and CRM systems. I am an active listener
Core Competencies
Customer Relationship Management (CRM)
Problem Solving & Conflict Resolution
Listening, Written and Verbal Communication
Team Work, Documentation & Reporting
Vendor Engagement, Support & Collaboration
Lead generation & Conversion