I have 5 years of Customer Service experience. Here are the highlights of my qualifications and background that seem most relevant to meet your needs: • Highly skilled in listening and responding to customers’/ clients needs and concerns • Demonstrated ability to provide information regarding products and services • In depth knowledge of taking orders, determining charges, and overseeing billing or payments • Track record of reviewing and making changes to customer/client accounts • Proven record of handling returns or complaints • Able to record details of customer contacts and actions taken • Comprehensive knowledge of researching answers and solutions • Demonstrated ability to log notes and follow up information • Analytic thinking aimed at resolving customers’ issues in a proactive manner