Assists customers with their inquiries, concerns, and issues regarding the company's service. Our main objective is to ensure customer satisfaction and maintain a positive customer experience.

My responsibilities include but not limited to:
1. Responding to customer inquiries.
2. Troubleshooting and problem-solving.
3. Providing service information.
4. Handling customer accounts.
5. Documenting interactions.
6. Escalating issues.
7. Maintaining professionalism and empathy.
8. Continuous learning and improvement.

Exhibits excellent communication and interpersonal skills, active listening abilities, problem-solving capabilities, patience, and empathy. Handles high volume of customer interactions (80-120 calls per day) while maintaining low AHT (average handle time), providing accurate resolutions and ensuring customer satisfaction.