I provide professional customer support and technical support through live chat and customer service channels, helping businesses deliver fast, accurate, and reliable customer experiences. I can manage customer tickets end-to-end, troubleshoot account, payment, transaction, and platform issues, and handle orders, returns, refunds, complaints, and follow-ups. I am experienced with CRM and ticketing platforms including Gorgias, Kustomer, Intercom, and Zendesk, and I am comfortable working with KPIs, SLAs, and performance targets. My key strengths are clear communication, problem-solving, attention to detail, accurate documentation, and customer-focused issue resolution. I take ownership of customer requests and ensure issues are properly tracked through to resolution.