Customer Support & Technical Support Specialist | CRM, Live Chat, Troubleshooting & Customer Experience

I’m a versatile customer support and technical support specialist with over 5 years of experience supporting customers, troubleshooting issues, managing tickets, and resolving account, payment, transaction, and order-related concerns. I have experience working with Gorgias, Kustomer, Intercom, and Zendesk, providing professional and customer-focused support across different environments.

I’m highly detail-orientated, organised, and committed to resolving issues efficiently while maintaining a positive customer experience. I’m experienced in order processing, returns and refunds, complaint resolution, CRM management, KPI/SLA performance, and technical troubleshooting.

In addition to customer support, I have experience in AI/ML data annotation and quality assurance, which has strengthened my analytical skills, accuracy, and ability to follow detailed guidelines. I take ownership of my work, communicate clearly, and adapt quickly to new tools, processes, and client requirements.

Work Terms

Hours of Operation

Available for remote work with flexible hours, depending on the project requirements. Available to work across different time zones and schedules with advance notice.

Payment Terms

Open to hourly or fixed-price projects, depending on the scope and requirements of the work. Payment terms can be agreed upon with the client before starting the project.

Preferred Communication

I am open to any form of communication that is convenient for the client, including messaging, live chat, phone calls, and video calls. I am flexible and happy to adapt to the client’s preferred communication method.