Are you looking for a Customer Support Specialist who goes beyond answering tickets. Someone who understands that every interaction is an opportunity to build loyalty, reduce churn, and increase lifetime value?
I help growing companies turn customers into long-term advocates through seamless onboarding, proactive support, and customer success strategies that drive retention.
For the past 5+ years supporting SaaS platforms, eCommerce brands, and service-based businesses, I've specialized in building robust client relationships, driving product adoption, and ensuring measurable customer satisfaction across various touchpoints.
Here are the list of what I can offer.
✅ Chat Support
✅ Phone Support
✅ eCommerce Support
✅ Technical Support
✅ SaaS Application Support
✅ Knowledgebase Improvement
✅ Admin work
✅ Virtual Assistant
TOOLS I WORK WITH:
🛠️ Support Tools: Zendesk, Intercom, Freshdesk
📊 CRM & Success: HubSpot, ClickUp, Notion, Asana, Monday.com
💬 Communication: Slack, Zoom, Google Workspace, Microsoft Teams
📅 Scheduling & Meetings: Calendly, Google Calendar
📊 Customer Support Results I’m Proud Of:
- Strengthened brand loyalty through thoughtful follow-ups and personalized service
- Reduced average resolution time by 44%
- Streamlined daily operations for busy entrepreneurs, freeing up 10+ hours weekly
- Maintained 98%+ client satisfaction in ongoing customer support contracts
- Reduced response time by over 80% for multiple clients
What I bring to the Table?
✅ I listen—really listen. No scripts, no robotic replies—just real conversations that make Customers feel heard.
✅ Problem-solving is my happy place. Give me a tricky complaint, and I’ll tackle it with Patience (and maybe a little humour).
✅ I keep my cool under pressure. Angry customer? Tight deadline? Let’s handle it with grace and get it done.
✅ Reliable. Show up, follow through, and make customers smile—that’s my daily vibe.
✅ Team player, but also independent. Need me to collaborate? Got it. Prefer me to run solo? No problem.
Bottom line: I don’t just answer tickets—I build trust. And in a world where customer service can make or break a brand, I’m here to make sure your customers stick around (and rave about you).