I am a detail-oriented professional with a four year experience in Customer/Technical Support Delivery and have developed skills relevant to Customer Support service including Relationship Mgt, Problem-Solving, excellent oral and written communicator, multi-tasking, attention to details, basic computer programs, networking and troubleshooting experience, and ability to Listen,Acknowledge,Explore, and Respond (LAER) to customer complaints using an Issue Discovery, Troubleshooting/Consultation and Resolution/Impact method. 

Overall, I am efficient, time consious, team oriented and can type at 50WPM,familiar with all social media platforms with CRM systems/tools integration and have a mastery of Live Chats Channel, Emailing, Cold Calls, Forms, in-person/video interaction and appointment setting.