I’m a Customer Support Specialist who helps businesses deliver fast, reliable, and professional support that keeps customers satisfied and loyal.
Here are areas I can support you:
I respond to customer inquiries via inbox messages, live chat, and support tickets with clarity and empathy.
I handle inbound and outbound customer communication, ensuring every customer feels heard and supported.
I resolve issues efficiently while maintaining brand tone and service standards.
I manage ticket systems, prioritize urgent requests, and ensure timely resolution.
I document customer interactions accurately for follow up and reporting.
I follow up with customers to confirm resolution and improve satisfaction.
I assist with onboarding support and basic product guidance.
I escalate technical or complex issues to the appropriate teams with clear documentation.
I help maintain knowledge bases, FAQs, and internal support documentation.
I monitor customer feedback and flag recurring issues to improve operations.
I support day-to-day customer service operations so businesses can focus on scaling.
Tools I use:
Zendesk, Freshdesk, Intercom, Help Scout
Gorgias, HubSpot Service Hub
Live Chat and Ticketing Systems
Slack, Zoom, Google Meet
Google Workspace (Gmail, Docs, Sheets, Drive)
Microsoft Office (Outlook, Word, Excel)
Skills & Strengths:
Strong written and verbal communication
Customer-first mindset
High attention to detail
Fast response time
Calm under pressure
Professional conflict resolution
Excellent multitasking and organization
If you need a dependable customer support professional who protects your brand reputation and keeps your customers happy, feel free to message me directly.
I’m ready to support immediately.
Here's my portfolio:
https://tinyurl.com/y22jae3r