Customer Service Specialist with 10+ years of experience handling U.S. and Australia-based clients in high-pressure roles including billing, troubleshooting, and customer retention. I’ve managed escalated concerns, resolved disputes, and ensured top-tier service using Zendesk and similar platforms. I’m skilled in managing inboxes, providing timely and empathetic responses, processing refunds, updating orders, and turning frustrated customers into loyal ones. I’m calm under pressure, fluent in written English, and deliver consistent, high-quality support.