I help organizations improve customer experience, service quality, and operational performance through structured analysis of customer interactions, customer feedback, and business processes.
With 5+ years of experience as an Insights Analyst supporting global clients across US and EMEA markets, I specialize in identifying customer pain points, recurring issues, root causes, and opportunities for process improvement.
My services include:
• Customer Experience (CX) Analysis
• Voice of Customer (VoC) Insights
• Root Cause Analysis
• Customer Journey Analysis
• Customer Satisfaction & Sentiment Analysis
• Quality & Performance Analytics
• Process Improvement Recommendations
• Stakeholder Reporting & Executive Summaries
I have experience working with speech analytics and customer interaction platforms including CallMiner, NICE, and Observe.AI, as well as Excel and PowerPoint for analysis and reporting.
Deliverables may include insight reports, trend analysis, issue identification, customer experience recommendations, performance reviews, and actionable business improvement plans.
I focus on turning customer and operational data into clear, practical recommendations that help organizations improve service delivery, customer satisfaction, and business outcomes.