I have a background as a data analyst, I worked as a part of the operation team for a food delivery provider, where my role was to analyze data for the restaurants and call center support and create and maintain reports indicating the status of restaurants and call center SLA, the quality and how to improve it. I have created reports to be presented to project teams, customers, and various levels of management. In addition, I can dig deep into data and find insights on how to improve or create trends.