As a Data Encoder and Email/Chat Support Specialist, I provide accurate data entry and exceptional customer service through digital communication channels. My role ensures that information is processed efficiently while maintaining a high standard of professionalism in client interactions.
Key Responsibilities:
Accurately encode, update, and maintain company or client data into databases, spreadsheets, and CRM systems.
Verify and cross-check information to ensure accuracy and consistency.
Respond promptly and professionally to customer inquiries via email and live chat, ensuring clear communication and effective resolution of issues.
Provide product/service information, troubleshoot concerns, and escalate technical problems when necessary.
Maintain confidentiality and data integrity in all tasks performed.
Track, document, and report customer interactions and feedback for service improvement.
Core Skills:
Fast and accurate typing/data entry skills.
Strong written communication (clear, concise, and professional email/chat responses).
Customer-oriented with problem-solving abilities.
Proficiency with MS Office, Google Workspace, and CRM/ticketing tools.
Ability to multitask and manage high volumes of data and customer queries.
Value Delivered: By combining precise data management with reliable customer support, I help businesses maintain accurate records while ensuring positive customer experiences through email and chat interactions.