DATA ENTRY 

• Enter personal customer information into databases as collected upon forms or spreadsheets
• Review all data for errors and report and unusually findings to management
• Collect and determine completed of all information before entering data into software programs
• Scan and print required documents needed to collect information for data entry
• Work following privacy guidelines as dictated by state and federal law
• Generate weekly and monthly reports regarding sales information or areas to be improved upon
• Ensure proper updates of required software and train new employees as needed on company processes
• File and organize paperwork used to enter data into programs to keep a record of original documents

CUSTOMER SERVICE 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.