Duties and responsibilities on my current job: -Handle 70+ customer interactions per day via phone, chat and email, giving detailed, professional, and polite service to ensure customer satisfaction. Skills: Dedication to customer satisfaction Excellent communication skills Multitasking while keeping focus on the customer Good knowledge of Microsoft Office Suite Good knowledge of Kayako Diverse PC knowledge Strong Work Ethic Quick learner Motivated Responsible Problem Solving 60 WPM Typist