Designed progress tracking methods using advanced excel spreadsheet functions. Documented business processes and analyzed procedures to see that they would meet changing terms. Consult with potential clients accessing any goal or requirements for desired employees. Entered numerical data into databases in a timely and accurate manner. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Mastery of customer service management systems, telephones, and databases. Accurately documented, researched, and resolved customer service issues including payroll. Prepared various reports and presentations on the productivity and progress of the department.