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Database Administration

ProfileDynamic reporting and programming capabilities with proven track record of providing multiple solutions for unconventional requests utilizing creativity and application of quickly acquired new skills.Overview of QualificationsProfessional Senior Level developer and analyst with ten years experience in contact centers and financial services and eight years experience in reporting, analytics, and workforce management.Career Highlights• Full scale reporting overhaul for CalTrans • Fairfax County, VA financial reports transparency reporting and website integration• Subscription and Billing reconciliation reporting resulting in million dollar annual correction• Contact Center scheduling and reporting implementation resulting in 150% efficiency increase• Customization of Aspect eSchedule Planner and Empower scheduling systems to manage scheduling and vacation for 1000+ multinational employees I am a Business Intelligence Consultant with 10 years expe

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$50/hr Ongoing

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ProfileDynamic reporting and programming capabilities with proven track record of providing multiple solutions for unconventional requests utilizing creativity and application of quickly acquired new skills.Overview of QualificationsProfessional Senior Level developer and analyst with ten years experience in contact centers and financial services and eight years experience in reporting, analytics, and workforce management.Career Highlights• Full scale reporting overhaul for CalTrans • Fairfax County, VA financial reports transparency reporting and website integration• Subscription and Billing reconciliation reporting resulting in million dollar annual correction• Contact Center scheduling and reporting implementation resulting in 150% efficiency increase• Customization of Aspect eSchedule Planner and Empower scheduling systems to manage scheduling and vacation for 1000+ multinational employees I am a Business Intelligence Consultant with 10 years expe

Skills & Expertise

AccessAnalyticsAvayaBasicBillingBusiness ObjectsCall MonitoringCrystal ReportsDeveloperExcelFinancial ServicesManagementMsMs ExcelMs WordOracle PeopleSoftProgrammingReal TimeReportsSiebelVisual BasicWorkforce ManagementXcelsius

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