Expert in Windows & macOS, handling installation, configuration, troubleshooting. ✅ Network Management – Strong knowledge of LAN/WAN, IPV4, and VPS certificate issues. ✅ Remote IT Support – Skilled in ServiceNow, Zoho Assist, Microsoft Teams for efficient troubleshooting. ✅ Hardware & Software Configuration – Installing, rebuilding, and maintaining PCs, Macs, printers, smartphones. ✅ User Management & Access Control – Proficient in Active Directory, onboarding/offboarding, password support. ✅ IT Inventory Management – Handling assets, tracking devices, and ensuring proper system allocation. ✅ Cybersecurity & Information Security – Knowledge of security patch management & compliance. ✅ Service Ticketing & ITIL Compliance – Expertise in incident management, SLAs, and ITIL best practices.