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Skills

  • Desktop Support
  • Mac
  • Troubleshooting
  • Active Directory
  • End to End Testing
  • Inventory Management
  • IT Service Desk
  • IT Service Management
  • It Support Engineer
  • ITIL
  • Management
  • Networking
  • Remote Computer Repair
  • Remote Desktop
  • Technical Support

Services

  • Desktop & Application Support

    $12/hr Starting at $25 Ongoing

    Dedicated Resource

    Expert in Windows & macOS, handling installation, configuration, troubleshooting.  ✅ Network Management – Strong knowledge of LAN/WAN, IPV4, and VPS certificate issues.  ✅ Remote IT Support – Skilled...

    Active DirectoryDesktop SupportEnd to End TestingInventory ManagementIT Service Desk

About

Experienced IT Support Specialist | Mac & Windows Expert | Network & Security Professional

With over 4.5 years of hands-on experience in IT support, I specialize in managing Windows and macOS systems, troubleshooting hardware and software issues, and providing seamless end-user support. My expertise includes network troubleshooting (LAN/WAN, IPV4), IT inventory management, and user onboarding/offboarding. I have worked with major organizations, delivering high-quality technical support and ensuring smooth operations. Additionally, I hold certifications in CompTIA A+ and ITIL® 4 Foundation, demonstrating my commitment to excellence in IT service management. Passionate about improving efficiency and collaborating with teams to drive success.

Work Terms

Available for support during standard business hours. Flexible communication methods, including email, Microsoft Teams, and remote support tools. Preferred payment methods as per client agreement. Dedicated to providing timely assistance and ensuring excellent service standards.

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