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Administrative & Secretarial Customer Service & Account Management

E-Commerce order processing

$8/hr Starting at $25

  • Coordinate order processing, delivery, and returns of customers’ orders across eCommerce platforms & marketplaces.
  • Handle returns and exchanges
  • Verify order transactions
  • Response to customer inquiries
  • Manage service quality and customer satisfaction
  • Ensure orders pick up/ deliver on time
  • Monitor & manage inventory level to ensure healthy stock levels to meet sales forecast
  • Manage product listings and promotions and ensure all information is accurate on the platforms
  • Any other ad-hoc tasks and related duties assigned by management.

About

$8/hr Ongoing

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  • Coordinate order processing, delivery, and returns of customers’ orders across eCommerce platforms & marketplaces.
  • Handle returns and exchanges
  • Verify order transactions
  • Response to customer inquiries
  • Manage service quality and customer satisfaction
  • Ensure orders pick up/ deliver on time
  • Monitor & manage inventory level to ensure healthy stock levels to meet sales forecast
  • Manage product listings and promotions and ensure all information is accurate on the platforms
  • Any other ad-hoc tasks and related duties assigned by management.

Skills & Expertise

Customer ServiceData EntryFreshdeskInventory ManagementOrder ProcessingPhone SupportProduct ListingZendesk

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