E-Commerce order processing, Customer Service Rep & Virtual assistance

Hi Dear Client, thank you for considering me.

A Professional and multi-talented Customer Service Enthusiast. I am dynamic, proactive, and responsible. Always ready to take on challenges. I guarantee the satisfaction of your customers. I am the perfect person to provide you with high-quality work with a quick turnaround time! Fluent English Speaker with over five years of experience in taking charge of customers. I have a perfect mastery of the latest e-commerce and drop shipping tools (Shopify, Gorgias, Gmail, Outlook, Aliexpress, Zendesk, and Freshdesk). I am eager to help and ready to work with you for more than 40 hours per week.
Feel free to contact me and let me know your job requirements!

Here's how I can help you with your business but are not limited to 👇👇👇

1️⃣ E-COMMERCE OPERATIONS
✅Ecommerce Platforms
✅Inventory and Order Management
✅Shipping and Logistics
✅Customer Support and CRM

2️⃣ CUSTOMER SERVICE
✅Ticket Management
✅Email Management
✅Knowledge Base and Documentation
✅Social Media and Community Management

PLATFORMS AND TOOLS THAT I USE 👇👇👇

1️⃣ FOR E-COMMERCE OPERATIONS

-Shopify
-Amazon
-Wayfair
-Houz
-Overstock
✅Ticketing-Fresh desk, Zendesk, Gorgias, HubSpot
✅Shipping-FedEx, UPS, Freight club, AIT, AM Trucking, Kuehne+Nagel, Globaltranz


2️⃣ FOR CUSTOMER SERVICE

● Email (Gmail, Outlook)
● Video/communication tools (Zoom, Microsoft Teams, Skype, Slack )
● Ticketing systems (Fresh desk, Zendesk, Gorgias, HubSpot)
● Documentation tools (Google Docs, Microsoft Office 365)

Thank you so much for taking the time to visit my profile, I hope to work with you soon!

Regards,
Antony Makau

Work Terms

Working hours -As Needed - Open to Offers