• Develop and deploy marketing campaigns, handling the email marketing strategy, social media engagement, helping create landing pages, and improving user experience. • A proactive planner with abilities in devising strategies geared towards enhancing process, managing work load, effective communication. • Generate incremental business through implementation of innovative strategies. • Streamline internal & external reporting processes and implementing best practices in operations. • Manage cross-functional teams; deep understanding of quality management in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction. • High-level leadership and mentoring ability.