As a Email/Chat Support Specialist i provide exceptional customer service by addressing inquiries, resolving issues, and delivering accurate information via email and chat. I strategically manage multiple conversations, troubleshoot problems, and maintain knowledge of client business products/services and policies to ensure customer satisfaction is exceeded. I have strong writing skills, communication skills, problem-solving skills and a customer-focused approach that is essential to providing well tailored and personalized solutions. I am familiar with various support tools as email, CRM platforms, zoom and microsoft teams. Moreso i am flexible to work different shifts which is advantageous to meeting my clients' dynamic needs. I am very intentional in fostering positive customer experiences that enable me support my clients' business operations goals.