I have 6+ years of customer service experience handling inbound, email, and chat support platforms. I have been using Wordpress, Streak, Woocommerce, Zendesk and Shopify to manage emails, respond to customer inquiries about the products, process orders and cancel, troubleshoot technical issues, password reset, collect feedback, and customer followup. I am also proficient with Microsoft Word, Microsoft Excel, Google Drive to keep customer records such as payments, orders, refunds, and account information. I am extremely enthusiastic and can work well with other people. I am a multitasker and can type as 50 words per minute allowing me to provide immediate responses. I have strong analytical skills that aids me in welcoming fresh challenges. I look forward to working with you as your customer service specialist or VA to contribute to your ongoing success.