My name is Hamza and I am a qualified person with a bachelor’s degree and 1 year of experience as an Email/Chat support agent at Mindbridge PVT.LTD in the project Voi Technology AB. I will be able to guide the product offerings and associated operations as an Email/Chat Customer Care Agent, and I will play a key role in achieving good expertise that activates every tax break for your clients by utilizing my customer support and technical skills. I will provide service and product details while handling clients’ emails/chats, debug and research customers’ problems using defined policies and procedures, reroute clients on email/chat to the relevant department by relating them to a phone conversation, perform roles and obligations to meet KPI, and recognize, record, and notify the lead employees of customer chat developments. 

I can handle the following Job Responsibilities and Duties:

• Assist with online campaigns
• Establish a strong demeanor when dealing with customers
• Respond quickly to customer queries
• Communicate with consumers via email
• Recognize and handle customer complaints
• Process orders, forms, registrations, and requests
• Maintain a log of all customer interactions, transactions, comments, and complaints.
• Take care of all orders, forms, applications, and demands.
• Maintain a log of all customer interactions, transactions, comments, and complaints.
• Coordinate and interact with coworkers
• Maintain a positive relationship with consumers through constant communication
• Prepare product surveys by gathering and evaluating client information
• Suggest solutions when a device malfunctions
• Handle product defects