?Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats ?Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. ?Improves systems by studying current practices; designing modifications. ?Recommends controls by identifying problems; writing improved procedures. ?Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. ?Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. ?Maintains system protocols by writing and updating procedures. ?Provides references for users by writing and maintaining user documentation; providing help desk support; training users. ?Maintains user confidence and protects operations by keeping information confidential. ?Prepares technical reports by collecting, analyzing, and summarizing information and trends. ?Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. ?Contributes to team effort by accomplishing related results as needed.