Sumitha from INDIA , completed computer graduate from bharathiyar university. I am passionate and comfortable towards my work. My main motive is to satisfy my clients. I am enable small and medium businesses to establish online visibility.I am a hard worker, quick learner, multitasking, efficient, and friendly virtual assistant, have 4 years of experience in IBM as Senior Customer Service Executive, good in handing queries and project and delivering on time with good satisfatiion for clients. imperative that you back your world class product with a similar kind of support. It should not be an after thought or a chore. Rather, there has to be a certain drive to resolve things and help people. This is something that comes to you naturally if you have spend years learning the nuances of this most rare but 'taken-for-granted' art. I use the word 'nuances' because there are always the small things, the details, which can make the customer feel special or go completely berserk. Having spent my entire career in Customer service and Technical support, I can confidently say that I have aged in this role just like a wine in the vintner's barrel. The customer wants assurance, he needs to feel an individual but becomes the very company that he is representing. fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer