Hi ! My nickname is Rhona! I have over 6 years of work experienced in a BPO company. I am a well-trained, expert associate when it comes to handling different customers, employee conflicts, long term customer complaints. I am sure that I can handle, communicate and deal to any kind of customers, person even the irate ones. I used to be an expert customer service in Macy's, Amazon, GE Capital Bank, Verizon Wireless resolving customer's concern and issues. Going extra mile is what I love to do, giving all the information that the customer's need without them having to call back can save their time which is the way to keep our customers. I believe that I am the customer service representative you are looking for. I am very confident that I can provide all the things you need from a representative for your business, rest assure I can handle everything you need effectively, appropriately, and successfully. Looking forward to work with you. Have a blessed day!