I have an extensive 5 combined years of experience in the BPO industry handling financial and healthcare account. Being able to work on these types of accounts I was able to acquire knowledge on handling personal information of customers as well as processing requests with high regards on the security of information. I have also been trained to be keen on details for every bit of information should be correct as the littlest error could cost the whole account. I am also trained to handle both inbound and outbound calls with customer satisfaction metrics included.