• Leveraged skills in leading teams for successful project management while ensuring a high-quality service delivery experience and elevating client satisfaction in line with SLAs and work processes; expertise in Microsoft Application Virtualization (MS App-V & Citrix), including assessment, re mediation, packaging, image engineering, deployments, migrations & administration • Incisive acumen in formulating, organizing and monitoring inter-connected projects (Packaging, SCCM, Citrix, VM, Control-M, Linux, Monitoring, Tech Support, Networks, Unified Communication, Messaging, Solar Winds & Application Support) • Navigated success in: o Devising plans / policies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving service delivery o Achieving growth of 40% with an improvement in bottom line of 9% quarter-on-quarter in 12 months through various measures o Identifying critical susceptibilities in the system and covered 3,50,000 weaknesses within the infrastructure; reduced the same within a record time of only 6 months and was appreciated by the management for the same • Achievement oriented professional with excellent people management skills and an ability to manage change with ease