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Administrative & Secretarial data entry (keying / cleaning)

Experienced Virtual Assistant for Admin

$5/hr Starting at $25

Support & Guest Communication

Are you looking for a reliable, organized, and professional Virtual Assistant to help streamline your day-to-day operations or manage customer communication?

 With over 10 years of experience in customer service and more than 2 years working remotely as a Virtual Assistant, I offer dependable, high-quality support tailored to your business needs.

🔹 What I Offer:

  • Administrative Support: Efficient handling of tasks such as data entry, calendar and agenda management, CRM updates, and other organizational duties.

  • Guest Communication for Vacation Rentals: Experience managing guest interactions via platforms like Airbnb, VRBO, Hotels.com, and Hostaway. I send scheduled, pre-written messages (check-in/out instructions, booking confirmations), respond to guest inquiries, and ensure a smooth, professional experience for your guests.

  • Customer Service: Skilled in email, live chat, and message-based support across multiple platforms. I’ve supported businesses by handling customer questions, coordinating service teams, and ensuring satisfaction at every touchpoint.

  • Team & Task Coordination: I work closely with internal teams (maintenance, cleaning, admin) to make sure everything stays on track and runs smoothly—especially useful for real estate, property management, or service-based businesses.

🔹 Why Work With Me:

  • Strong written communication & organizational skills

  • Attention to detail & ability to work independently

  • Task-oriented approach with a fixed schedule and focus on results, not hours

  • Comfortable with outbound calling when needed, but prefer non-phone roles

  • Fluent in English and familiar with CRM tools, digital platforms, and remote workflows


Whether you're a business owner needing a dependable assistant or a host looking for help managing guest communications, I’m here to make your work easier and more efficient. Let’s work together to keep your operations running seamlessly!

About

$5/hr Ongoing

Download Resume

Support & Guest Communication

Are you looking for a reliable, organized, and professional Virtual Assistant to help streamline your day-to-day operations or manage customer communication?

 With over 10 years of experience in customer service and more than 2 years working remotely as a Virtual Assistant, I offer dependable, high-quality support tailored to your business needs.

🔹 What I Offer:

  • Administrative Support: Efficient handling of tasks such as data entry, calendar and agenda management, CRM updates, and other organizational duties.

  • Guest Communication for Vacation Rentals: Experience managing guest interactions via platforms like Airbnb, VRBO, Hotels.com, and Hostaway. I send scheduled, pre-written messages (check-in/out instructions, booking confirmations), respond to guest inquiries, and ensure a smooth, professional experience for your guests.

  • Customer Service: Skilled in email, live chat, and message-based support across multiple platforms. I’ve supported businesses by handling customer questions, coordinating service teams, and ensuring satisfaction at every touchpoint.

  • Team & Task Coordination: I work closely with internal teams (maintenance, cleaning, admin) to make sure everything stays on track and runs smoothly—especially useful for real estate, property management, or service-based businesses.

🔹 Why Work With Me:

  • Strong written communication & organizational skills

  • Attention to detail & ability to work independently

  • Task-oriented approach with a fixed schedule and focus on results, not hours

  • Comfortable with outbound calling when needed, but prefer non-phone roles

  • Fluent in English and familiar with CRM tools, digital platforms, and remote workflows


Whether you're a business owner needing a dependable assistant or a host looking for help managing guest communications, I’m here to make your work easier and more efficient. Let’s work together to keep your operations running seamlessly!

Skills & Expertise

Administrative AssistantArchivistCopy and PasteData CleaningData EntryData ManagementDocument ConversionForm FillingSchedulingVirtual Assistants

1 Reviews

  • Ankur 161

    Ankur 161 says,

    I had the pleasure of working with Jen as a virtual agent, and she exceeded all expectations. Her communication skills are outstanding, ensuring that all customer inquiries were handled promptly and professionally. Jen consistently demonstrated a thorough understanding of the product/service, providing accurate and helpful responses to even the most complex questions. What sets Jen apart is her ability to maintain a positive and empathetic tone throughout all interactions, even in challenging situations. She quickly adapted to different customer personalities and needs, ensuring each person felt valued and heard. Additionally, Jen was extremely organized, efficient, and proactive in following up with unresolved issues, contributing to overall customer satisfaction. Her professionalism, reliability, and dedication to delivering exceptional service make her a true asset to any team. I highly recommend Jen for any virtual agent position, as her skills and work ethic are top-notch.

    for VA servicing on Sep 20, 2024