Experienced Quality Supervisor having worked on Customer Service for more than 5 years, on different Lines of Business for large companies from the United States, providing excellent support and a strong focus on customer satisfaction. I have had the opportunity to work on Inbound/Outbound, Kana (e-mail service), Back Office and LivePerson (Chat) projects that have allowed me to gain experience and increase my knowledge and skills. I am an organized, outgoing, multitasking person who likes to take on new challenges and getting the job done. I have a Bachelor's Degree in Global Business. I am committed to maintain consistently high standard of work with an excellent eye for detail.