If you are looking for a dedicated, reliable and trustworthy freelancer to cover one of more of the following areas, I will be glad to help you with:
1. Customer Service Team Leader / Operations Manager
2. Customer Service Audit
3. Quality Assurance
4. Support Agent
5. Virtual Assistant
I will help you establish an excellent relationship with your customers. You will not have to worry about the quality customer support anymore, I will take the responsibility completely and act in accordance with the company's rules and regulations.
I will shape any processes that need to be improved and will make the workflow as convenient as possible for the team.
One last comment I received from one of our customers is: "You have been absolutely amazing to deal with, very much appreciated!"
I have more than 10 years of customer service experience (business process outsourcing or call center, e-commerce and community management).
My main goal is both customer satisfaction and business success. I'm proactive, detail-oriented, highly-organized, with strong problem solving skills. I work hard, communicate well and enjoy bringing new ideas to help improve processes and services.