I am capable of handling customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Professional customer service rep offering: 6 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship / listen attentively, solve problems creatively, and use tact and diplomacy more