* I started personal assistant jobs doing church Pastor's activities, calendars using Microsoft Word and Excel. Assigned to transfer paper files to Excel like church budget and expenses. * I have more than 5 years of experience working in the BPO industry for several clients offshore. I have sufficient experience in using tools like, Microsoft PowerPoint, Microsoft Word and Excel, SharePoint (BACMI Church, Avalon, T-Mobile US), Zoom (Avalon), and Microsoft Outlook (T-Mobile US). * I am trained and tenure in providing customer/client service, billing assistance and resolution for eBay sellers and buyers. Same goes for assessing risk management and fraud prevention for T-Mobile customers.