? Windows Server Administration ? Remote Monitoring & Management ? Email Handling ? Active Directory, GPO, File Server, Hyper-V, Web Server (IIS), WDS, WSUS ? Windows 10, 8.1, 8 & 7 ? Exchange, Office 365, G suite ? Backup: Data Protection Manager, Windows Server Backup ? Monitor and maintain computer systems and networks ? Talk users through a series of actions over the phone, to help set up systems or resolve issues ? Set up new users' accounts and profiles and deal with password issues ? Troubleshoot system and network problems, diagnosing and solving hardware or software faults ? Tools: ConnectWise, ScreenConnect, LogMeIn