Akanksha is a consultant and hospitality professional whose expertise lies in Operations Management, Experiential Marketing and Project Management.
Her company Employee to Guest Hospitality (E2G Hospitality) helps companies assess and redefine the WHAT (Operations & Management), the WHY (Product Positioning and Marketing) and the HOW (Project Management) of the business.
We believe in the mantra HAPPY EMPLOYEES=HAPPY GUESTS. Making Today Better for your employees by not only hiring the right people but also focusing on the reasons that make your employees happy makes today better for your guests and hence the business.
What We Do
E2G Hospitality helps businesses build a strong foundation and a sustainable operating model by offering the following services.
1. Operational Management (The WHAT)
a. Organizational structure with defined accountability and responsibility
b. Employee empowerment, succession, growth and development
c. Standard operating procedures
d. Operational checklists
e. Service blueprinting
f. Menu engineering
g. Operational and service efficiency
h. Training and development
i. Scheduling, labor productivity and optimization
j. Financial Management
2. Integrated Marketing (The WHY)
a. Consumer insight and analytics
b. Market positioning
c. Marketing strategy
3. Project Management (The HOW)
Why We Do It
As Simon Sinek rightly says, "Customers will never love a company until the employees love it first."
While multiple researches have proven that employee happiness fuels productivity, engagement, innovation, performance, brand advocacy, and hence financial success; most companies do not tend to work on the reasons that make employees happy (and it isn't compensation).
We help companies be hospitable to their employees by building a strong foundation and balancing the 3 P's of operating a successful business: People, Process and Product.