I provide reliable, detail-oriented CRM and customer support services for businesses of all sizes. Whether you're a startup, e-commerce store, SaaS company, or an established business, I can help keep your customer communication organized and professional.
Services I can provide:
- CRM management and daily maintenance
- Customer email support
- Live chat support
- Ticket management and resolution
- Customer follow-ups
- Order tracking and customer updates
- Warranty and RMA process management
- Customer complaint handling
- Data entry and CRM record updates
- Lead management and qualification
- Contact database organization and cleanup
- Customer account updates
- Internal documentation and knowledge base updates
- Technical support (Level 1 & Level 2)
- Product troubleshooting
- Escalating complex cases to the appropriate teams
- French ↔ English ↔ Turkish customer communication
- Report preparation and CRM data organization
CRM Platforms & Tools
I can quickly adapt to your preferred software, including but not limited to:
- Salesforce
- HubSpot
- Zendesk
- Freshdesk
- Zoho CRM
- Intercom
- Gorgias
- Help Scout
- Jira Service Management
- Microsoft Dynamics
- Monday.com
- ClickUp
- Asana
- Trello
If your business uses a different CRM or ticketing system, I'm happy to learn it quickly.
What do I Need to Start the Work
Please provide the following in order for me to help:
- Name of Business
- Company Website
- Contact Number
- What you need doing
- Software to be used (if any)