Reliable CRM & Technical Support Specialist | Customer Success | AI Data Annotation | English, Turkish & French

Hello! I'm a Technical Support & CRM Specialist based in Türkiye with extensive experience supporting customers from all around the world.

Over the years, I have worked directly with international customers, helping them resolve technical issues, managing warranty and replacement processes, troubleshooting hardware and software problems, and providing professional support through CRM and ticketing systems. My daily work requires attention to detail, clear communication, analytical thinking, and the ability to solve problems efficiently.

I enjoy working on projects that require accuracy, organization, and responsibility. Whether it's managing customer inquiries, maintaining CRM records, reviewing AI-generated content, or handling data annotation tasks, I always focus on delivering high-quality results.

My services include:
• CRM Management
• Customer Support (Email & Chat)
• Technical Support
• Help Desk & Ticket Management
• AI Data Annotation
• Prompt Evaluation & Quality Assurance
• Data Entry & Web Research
• English ↔ Turkish Translation & Localization
• French ↔ English/Turkish Communication & Translation
• Documentation & Knowledge Base Updates

I adapt quickly to new software and workflows and enjoy learning new technologies. I'm comfortable working independently, following detailed guidelines, and meeting deadlines without compromising quality.

I believe that great customer support is built on patience, professionalism, and effective communication. Every client deserves accurate information, timely responses, and a reliable freelancer they can trust.

Languages:
• Turkish — Native
• English — Professional Working Proficiency (C1)
• French — Working Proficiency

If you're looking for someone dependable, detail-oriented, and committed to delivering excellent work, I'd be happy to help with your project.

Work Terms

• Available for both short-term and long-term projects.
• Flexible working hours, including weekends when required.
• Comfortable collaborating with clients across different time zones.
• Open to hourly or fixed-price contracts.
• Clear communication and regular progress updates throughout the project.
• Quick response time and professional communication.
• Able to work independently or as part of an existing team.
• Experienced in following company procedures, documentation, and quality standards.
• Client satisfaction, confidentiality, and accuracy are my top priorities.
• Happy to sign NDAs when required.
• I adapt quickly to new CRM platforms, ticketing systems, and internal tools.