Can provide inbound and Outbound Customer Service, Customer Support, Data Entry, Sales Representative/ Workflow Specialist AGL( Australian Gas And Light) April 2018- Present Accepting inbound calls re customer inquiries and customer account maintenance. *Providing better options by calculating savings base on usage and rate applicable. *Calling customers, who are asking for electricity and gas comparison. *Providing better options by calculating savings base on usage and rate applicable. Customer Experience and Sales Representative 04/2016 to July 2017 Making sure all Terms and Conditions are read through the course of recording process. Making sure all customers’ questions are address during the call process to avoid future call backs. Entering notes in Siebel Systems to make sure all transactions are documented. Providing customer service as such as Downgrades or Upgrades as per customer requests as well as offering new Services. Sending Signal to Telephones, Checking for coverage tool as well as interacting with technicians regarding outages and maintenance in the area. Processing Credit Check and Reconnecting services after payments as per customer request. Checking Equipment Status for equipments that are sent via USPS