My Motto: Efficient, flexible and rapid companies with result oriented projects, continuously improved processes and motivated employees
My objective is achieving profitability and efficiency by managing and designing process governance where I can effectively benefit from my expertise in Corporate Governance, IT/Business Process Knowledge, Portfolio Management and lots of project management experience in IT service provider and Business sectors.
I have huge experience and knowledge about whole Business Proceses and IT Processes based on ITIL, ISO 20000, ISO 27001, ISO 22301, ISO 10002, Cobit, ServQual, Six Sigma, TQM, CSI. I have made many improvements, implemented many projects and given many courses for Turkey's top Service Provider and System Integrator firms (KoçSistem, Turcom).
Service Management: ITIL, SERVQUAL, CMMSrv, ISO 20000
Process Improvement: Six Sigma, Lean Manufacturing, ITIL CSI
Standards: ISO 20000, ISO 27001, ISO 22301, ISO 10002, ISO 9001
Strategic Management: Balanced Score Card, Project and Portfilo Management
Tools: SAP, MS Dynamics (CRM, Customer Services, Field Services), HP PPM, HP SM
Sectors: IT Service Provider, Banking, Automotive
Blogs: yonetimveperformans.com, ITFrameworks.com
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