My Motto: Efficient, flexible and rapid companies with result oriented projects, continuously improved processes and motivated employees
My objective is achieving profitability and efficiency by managing and designing process governance where I can effectively benefit from my expertise in Corporate Governance, IT/Business Process Knowledge, Portfolio Management and lots of project management experience in IT service provider and Business sectors.
I have huge experience and knowledge about whole Business Proceses and IT Processes based on ITIL, ISO 20000, ISO 27001, ISO 22301, ISO 10002, Cobit, ServQual, Six Sigma, TQM, CSI. I have made many improvements, implemented many projects and given many courses for Turkey's top Service Provider and System Integrator firms (KoçSistem, Turcom).
Service Management: ITIL, SERVQUAL, CMMSrv, ISO 20000
Process Improvement: Six Sigma, Lean Manufacturing, ITIL CSI
Standards: ISO 20000, ISO 27001, ISO 22301, ISO 10002, ISO 9001
Strategic Management: Balanced Score Card, Project and Portfilo Management
Tools: SAP, MS Dynamics (CRM, Customer Services, Field Services), HP PPM, HP SM
Sectors: IT Service Provider, Banking, Automotive
Blogs: yonetimveperformans.com, ITFrameworks.com
Skills & Expertise
Business Process AutomationBusiness Process DesignBusiness Process DevelopmentBusiness Process ImprovementBusiness Process ManagementBusiness Process MappingBusiness Process ModellingBusiness Strategy DesignBusiness Technology OptimizationBusiness Transformation ProgramsCustomer Service ManagementDesign ProcessInformation Technology AuditISOIT AuditITILItsmMicrosoft DynamicsMicrosoft Dynamics CrmProcess ImprovementService Design