IT Leadership, Customer service , Cost control , Forward planning , Communication skills , Commercially aware Time management. ? Having a proven ability to plan, organise and control activities & staff. ? Ability to work under pressure and to targets. ? Disciplined approach & strong/effective communicator at all levels. ? Able to manage available resource to maximise productivity and efficiency. ? Having the ability to motivate people. ? Possessing a responsible attitude and also calm under pressure.