Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
M365 Suite Azure Platform Power Platform InTunes, Autopilot, and Defender Apriso Solutions Consultant IT Auditing (NIST, SOC, etc.) Incident Management Team leadership Performance tracking and evaluation Service level agreements IT Operations Cross-functional collaboration Project management Change management Technical support Customer service Employee training Conflict resolution Effective communication Process improvement Problem resolution Analytical thinking Attention to detail Onboarding and orientation Problem-solving Decision-making Administration and reporting Active listening Emergency response Interpersonal communication Multitasking Team collaboration