Motivational leader IT problem-solver with advanced supervisory, team building and customer service skills.
Promoted to oversee a seven-member team and IT operations at the company's HQ offices.
Organized and conducted team meetings, delegating and completing projects efficiently, proactively meeting key performance indicators (KPIs), and optimizing team performance, mentoring collaborative, motivated IT professionals.
Enhanced cross-functional collaboration with Accounting, Communications, EHS, HR, Legal, and C-Suite Executives, providing IT consultation, Level 1 & 2 support, issue resolution, IT maintenance, and CEO support.
Attained a 9.6 magnitude change in efficiency, decreasing service time from eight-hours to under 30 minutes by aligning service level agreements (SLAs) with global standards.
Work Terms
8AM to 5PM Monday - Friday MST (GMT -7)